Values Management
Values Management is a process of measuring, mapping, and monitoring those values which the leadership has determined to be the foundation of the organization culture. By aligning the vision and mission with right and best behavior it is possible to adjust the culture so that it can sustain high performance and mission assurance.
Human performance in terms of values-driven decisions and behaviors is the cause of organization or system performance which in turn translates into the bottom lines of business performance, stated in financial terms.
Richard Barrett distinguishes between three types of performance indicators. Causal indicators are those beliefs, values, and behaviors which motivate and cause human performance. Outcome indicators relate directly to organization and system performance such as efficiency, productivity, quality, innovation and customer satisfaction. Output indicators are stated in financial terms such as profitability, ROI, shareholder value, etc. The underlying premise (logic flow) is that changes in human performance based on beliefs, values, and behavior (causal) lead to organization and system performance improvement (outcomes), which in turn lead to business improvement (outputs) stated in financial terms.
The process of Values Management enables leaders to:
1) Measure the strength to which the desired values are being lived in the current culture
2) Map the degree to which the values embrace the full spectrum (seven levels) of human and organizational potential.
3) Monitor the extent to which the desired positive values in the current culture are gaining ascendancy and limiting values are decreasing in influence.
Values Management gives organization leaders the tools to create and respond to causal determinants and indicators of performance to build and fine tune the organization culture so that it inspires high performance and resilience in the face of the shocks of unexpected change and the debilitating stress of continuous turbulence.